Privacy Policy

Last Updated: August 22, 2026

At Field Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services, website, and communications.

1. Information We Collect

We collect information you provide directly to us, such as when you request service quotes, schedule appointments, create an account, or communicate with us via phone, email, or text message. This information may include your name, address, email address, and mobile phone number.

2. How We Use Your Information

We use the information we collect to operate, maintain, and provide you with the features and functionality of our services, including scheduling appointments, dispatching technicians, and sending service updates.

Text Messaging (SMS/MMS) Terms & Privacy

Field Service respects your privacy. We will not share, sell, rent, or lease your mobile phone number or text messaging originator opt-in data to any third parties or affiliates for marketing or promotional purposes.

  • Exclusions: Information sharing may occur strictly to support our internal business operations, such as partnering with text messaging platform providers (e.g., Twilio) to deliver your messages, comply with legal requirements, or merge/sell company assets. Text messaging originator opt-in data and consent will never be shared with third parties under any circumstances for their own marketing.
  • Message Frequency: Message frequency may vary depending on your interactions with our scheduling and dispatch service.
  • Cost Disclosure: Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, contact your wireless provider.
  • Opt-Out & Help: You can cancel the SMS service at any time by texting STOP to the number you received messages from. After you send the message "STOP", we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or get help directly by contacting us at 936-933-7201.

3. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

4. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Company Name: Field Service
  • Phone: 936-933-7201